FAQs

Posted by admin On July 14, 2010 ADD COMMENTS

• My unit is not boosting the signal very well, what can I do?

• How can I best install the 500 series products?

• My phone shows bars but I cannot place or receive calls?

• I can only get 5-10 feet away and then the signal drops off?

• The unit no longer powers on. What should I do?

• Will the Wi-Ex YX500-PCS or the YX500-CEL unit work with any wireless service?

• How much cable can I run if I need extra?

• What benefits can I expect from using a Wi-Ex product?

• Why do I lose cell phone signal strength indoors?

• How can I tell if it will help extend coverage in my home or office?

• How much will my cell phone coverage be extended with a Wi-Ex product?

• What can I expect my cell phone signal range and strength to be inside my home or office?

• Can a Wi-Ex product help my signal in my RV?

• Where should I put my Wi-Ex base unit to get the best coverage?

• Where is the best place to put my Wi-Ex signal antenna?

• Is a cellular phone signal booster the same as a wireless router; will it help my WIFI signal?

• Can using a cellular phone signal booster improve the battery life of my wireless phone?

• Can I install a Wi-Ex product myself?

• Do the Wi-Ex products have a warranty?

• Why isn’t my cell phone indicating more signal with more bars?

• My signal light is continually blinking. What should I do?

• Which unit is the right one for the new iPhone 3GS?

• I have been trying to set up a new 510 and am having issues.

• Can you confirm if the zBoost YX510-PCS-CEL, will boost the signal of a Sierra Wireless Compass 597 USB aircard using Sprint?

• There are usually several cell phones in use at one time in my home, will the product boost all of our signals simultaneously?

• Online instructions say to mount the antenna a least 3 feet away from any metal object. Do you have a bracket that would keep it 3 ft from the tower or would it be ok to mount it closer?

• Do I need an antenna grounding kit?

• I have Verizon and AT&T. I have a 1200 sq. ft. home and a 200 sq. ft. office about 50’ from the house. Service is ok but not good in the house. Service is poor or worse in the metal out building. What product do I need?

• I own the YX510 and would like to increase the signal. Will a Yagi antenna improve the reception?

• I just received a YX 500 CEL. I did the first test recommended, which is making a call and seeing if I get a blinking green light. It did not. I checked on wirelessadvisor.com. I have AT&T and use an iphone. It appears that AT&T uses both 800 and 1900mhz in my zip code. Do you have any way to confirm this?

• I purchased one YX510-PCS-CEL unit a while back and it seems to be helping. My management has asked me to purchase a few more to help the coverage in other areas of our offices. Is there a minimum distance between the outdoor antennas?

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